Sunday, 14 September 2014

Compete on Value not Price

Discounts versus Profits


Do you have (or have you ever had) one of those salespeople who thinks that giving a discount is the easiest, quickest way to make a sale?  Of course, they may be right, but what about the profit (your profit) they’re giving away?

If your product has a profit margin of 30% and your salespeople give a 10% discount to make the sale, you’re losing a massive, one-third (33.333%) of the available profit!

During a seminar for the buyers of a large retail group with branches all over the country, an attendee shared the following tactic: “My job is easy.  I just let the salesperson make a full sales presentation.  I ask questions and listen to their explanations.  When they’re finished, I simply say, ‘I’d like to place an order with you, but your prices are too high...’ and I then simply sit there and enjoy myself, because the once-confident salesperson suddenly doesn’t know what to do or say next.  With much less conviction and enthusiasm, they may repeat the benefits and features of their products, but most of them get in to see me by giving me a lower price in the first place.  Whatever new price is offered, I usually respond by saying, ‘You’ll have to do better than that!’  And more often than not, they do…in fact, do better than that!  I get lower prices by just sitting there, enjoying the game!”  The buyer isn’t stupid.  But you don’t have to lose.

If you are selling, or have others selling for you, you must protect your price and your margins.  Teach your people not to hesitate or stutter when a buyer insists on a lower price.  Start negotiating!  Start using tactics to hold firm on your prices.  Sell value…perceived and real

Here’s Why:


Do you think it’s possible to work 50% less and earn the same income from selling?  You bet it is!  Here’s how:

Suppose your company sells pumps, with selling price of £10,000 per unit.  Assume that your net cost per pump is £7,000.  That means that the net profit on each pump would be £3,000.  If ten pumps are sold at the full price, the net profit for your company will be £30,000.  Compare this with again selling ten pumps, but this time at a discount of ten percent.  The total selling price for ten pumps is then £90,000.  The net cost for ten pumps remains at £70,000.  The net profit has decreased to only £20,000 compared to the original transaction £30,000 where no discount was given.

If your company continued to sell at ten percent discount, then you’d have to sell 15 pumps to achieve a net profit of £30,000.  Here’s how it looks:

Sales             Discount          Gross Sales                 Net cost                        Profit

10                    0%                 £100,000                         £70,000                       £30,000

10                  10%                    £90,000                         £70,000                       £20,000

15                  10%                  £135,000                       £105,000                       £30,000

What are the lessons to be learned from this example?

A ten percent discount means your company must sell 50% more units (15 instead of 10) to earn the same profit pounds.

A ten percent discount means someone has to work 50% harder to earn the company the same.

By not giving discounts, in essence the company can “work” 50% less and earn the same income.

In spite of this, you might still think, “But, if I don’t give discounts, I’ll lose sales!  It’s an industry norm to give them...everyone does.  If I don’t give discounts, they’ll go to the competition!”


And you may be right, of course.  You may lose a few deals if you don’t give discounts…but the good news is you can afford to…and still make the same or more profit.

Wednesday, 3 September 2014

The Power of Curiosity

Being Curious


Curiosity killed the cat, they say…but only after it had used up its nine lives.  Being inquisitive and interested in people, things, and events is an admirable characteristic, both because it increases your own learning and also because it’s infectious.  If you display curiosity, those around you will be more curious than they would otherwise have been.

This will not only empower you you'll gain greater understanding, stronger relationships and learning from your friends, employees, peers or fellow networkers. 



An open, enquiring mind is a pre-requisite for continuous learning and development.  The alternative, a closed mind, is a recipe for stagnation and for the rate of change to exceed the rate of learning.

If you’re not already the sort of person who displays curiosity, it’s possible for you to learn to become so.  How easy or difficult this will be depends on your starting point.  If you feel curious, interested, and inquisitive…but don’t exhibit those behaviours, it’s comparatively easy to adopt behaviours that will demonstrate your curiosity.  You could, for example, embrace a commitment to talk to people about what interests them, ask lots of questions, and demonstrate how interested you are in them.  By feeling interested you’re already halfway there and these behaviours should be quite easy to adopt.

If you don’t feel interested, it’s quite possible to feign interest.  Most people will discover that if they pretend to be interested then they start to feel interested (fake it till you make it).  Your outward, exhibited behaviour will affect your inner feelings…rather than the other way round.

Curiosity provides the springboard for learning and development.  Curious, inquisitive people tend to:


  • ask lots of questions

  • think out loud

  • play devil’s advocate

  • dig and delve to find out more

  • formulate and reformulate “theories”

  • have lots of ideas

  • challenge conventional thinking

This is an admirable list.  The downside is that people who are curious will often flit, butterfly-like, from one interest to another and not sustain their enthusiasm for any one thing.  As a result they fail to see things through to a conclusion.  They are good starters, but poor finishers.  If this describes you, even just sometimes, you can correct this tendency by working to maintain your interest, continually checking to ensure that your people are completing the things they've started.

Consistent curiosity is vital…the lifeblood of continuous improvement.  All learning and development emanates from an insatiable curiosity.


And that’s worth thinking about…