Communication - Giving Feedback

How to give feedback

Before giving feedback make sure you remind yourself why you are doing it. The purpose for giving feedback is to improve the situation or performance of your colleague or employee.

You won't accomplish that by being harsh, critical, or offensive. So focus on the change you want to see rather than the problems you don't want to see.

Prepare your comments - you don't always need a script but you do need to be clear about what you are going to say. This helps you stay on track and stick to the issues.

The AEIOU model

This model can be used with groups, between two people, at any level of your team, group or organisation. ie project manager to team member; team member to team member, manager to manager. Focusing on collaboration or Win/Win outcome, the key to this approach is a concept known as Positive Intentionality (sounds complex but it's really simple).

Positive Intentionality assumes the other person means well and is not trying to cause a conflict. For example: Your Manager has delegated the coordination of a specific task to you because of your background and experience, and then constantly checks with you 'just to see how it's going'. You find this aggravating and you're beginning to feel that you're not trusted. If you approach your Manager to discuss this and begin with a question such as "Why are you constantly looking over my shoulder when you assign me to a task?" you come across as accusatory, automatically putting your Manager on the defense. With Positive Intentionality, you attempt to identify a positive reason in your Manager's mind for his or her action. Perhaps he or she simply wants to make sure everything is going right, or that you aren't overloaded.

After you've identified a positive intention, you can then use it to open the issue without putting your Manager the defensive. Start with "I know you're concerned about getting this workshop organised " you are identifying with your manager's concern rather than accusing his or her action.

Steps in AEIOU model........

A: Assume the other person means well. If you assume the other person is trying to cause conflict, the chances for effectively managing the situation are greatly reduced. However, if you attempt to identify a positive intention and state it to the other person, you substantially increase the possibility of resolving the differences.

E: Express your feelings. After you've indicated to the person what you perceive to be a positive intention, you then respond by affirming that position and expressing your own specific concern.

I: Identify what you would like to happen.In this step you non-defensively propose the changes you would like to see occur. Although you need to be firm in your approach, the language you choose is very important. Saying "I want" is extremely different from saying "I would like"

O: Outcome expected. Indicate the positive and the negative potential outcomes, but emphasise the positive expectations for both of you , Whats in it for me? (WIIFM?)

U: Understanding on a mutual basis. In this final stage, the aim is to get the other person to agree to your proposal. A good way to do this is to ask "Could we agree to this for a while and see if it works out for both of us?"

Of course there are always two sides to the story so you need to be ready to consider a compromise or alternative options in this step. So give some thought about the 'conflicts' that you are involved with or may be involved with in the future. Could the AEIOU process be a useful tool in managing it? What questions will you ask?

This Slide show also gives further insight to feedback:

Giving feedback from Power Hour Training

http://ezinearticles.com/?How-to-Give-Feedback-to-Peers-or-Employees&id=7854842


http://www.slideshare.net/PowerHour/giving-feedback-24049007?from_search=1